FAQ

Product & Usage

1. What is Zero Friction and how does it work?

   Zero Friction is a high-quality anti-chafing cream that forms a protective, silky-soft layer on top of your skin. This barrier reduces friction between skin-to-skin or skin-to-fabric contact. It stays in place through movement, heat, sweat, and water, helping you move freely and comfortably without irritation during any activity

2. What makes Zero Friction different from other anti-chafe products in South Africa

   Unlike most anti-chafing creams that rely on oils or fats (which the skin absorbs quickly and which often need frequent reapplication), Zero Friction uses a non-oily silicone formula that stays on the surface of your skin. This means long-lasting protection, no greasy residue, no fabric staining, and far less product needed per application, making each 30g tub last an entire season for most users.

3. Why is Zero Friction more expensive than petroleum jelly or other anti-chafe creams

   Zero Friction is made from Dimethicone and Dimethicone Crosspolymer, high-performance silicone ingredients used in premium skincare products. These ingredients create a durable, non-oily protective layer that lasts much longer than traditional fat- or oil-based anti-chafe creams. Although the price per tub is higher, the superior performance and extremely small amount needed per application make it far more efficient over time.

4. How do I apply Zero Friction correctly?

   Apply a thin layer directly to areas prone to friction (such as thighs, underarms, or around sports gear contact points). A little goes a long way — you don’t need much for full protection.

5. How much should I use per application?

   A pea-sized amount is often enough for smaller areas. For larger zones (like thighs), apply a thin, even layer until the skin feels smooth and protected.

6. Can I use Zero Friction on sensitive skin?

   Yes. Zero Friction is free from perfumes, colorants, and preservatives, making it suitable even for sensitive skin types.

7. Is it suitable for daily use?

   Absolutely. You can use Zero Friction every day if needed. It’s gentle and designed for regular application.

8. How long does one application last?

   One application typically lasts for several hours, even during activity. If you’re exercising intensely or sweating heavily, you may need to reapply after some time.

9. Does it leave stains on clothes and sports gear?

   No. Zero Friction doesn’t contain oils or fats, so it won’t soak into technical fabrics or leave greasy marks the way petroleum-based products or other anti-chafing creams can. It stays on your skin, not your clothing, keeping your gear clean, dry, and protected without causing stains or brittleness over time.

10. Is Zero Friction water-resistant or sweat-resistant?

    Yes. The protective layer stays effective even when you sweat. However, reapplication is recommended after swimming or very long activities.

Activities & Target Group

1. Who can benefit from Zero Friction? (runners, cyclists, hikers, etc.)?

   Anyone who experiences skin friction! Zero Friction is ideal for runners, cyclists, hikers, gym-goers, water-sport athletes, and anyone who deals with chafing during movement. If your skin rubs, Zero Friction protects. It’s also perfect for everyday comfort, especially in hot weather.

2. Is it only for athletes or also for everyday use?

   Both. While many athletes use Zero Friction, it’s just as helpful for daily life — whether it’s preventing thigh chafing during summer or protecting skin from clothing, straps, or backpacks.

3. Can one use it to prevent thigh chafing in summer?

   Yes. Zero Friction was designed to help everyone — regardless of body type — enjoy movement without discomfort.

4. Is it safe for kids or teenagers?

   Yes, it can be used on children and teenagers. As with any skincare product, we recommend doing a small patch test first.

5. Can it be used under sportswear, wetsuits, or backpacks?

   Definitely. Zero Friction works well under tight sports clothing, wetsuits, and areas where straps or backpacks may rub.

Ingredients & Safety

1. What ingredients are used in Zero Friction?

   Zero Friction is made from just two high-performance, skin-safe, non-oily barrier ingredients: Dimethicone and Dimethicone Crosspolymer. Both are silicone-based ingredients commonly used in premium skincare to create a breathable, silky barrier on the skin. They’re non-oily, non-greasy, and designed to sit on top of the skin to reduce friction without being absorbed like oils or fats. That’s exactly why Zero Friction lasts so long, doesn’t wash off easily with sweat or water, and won’t stain or damage your sports clothing.

2. Does Zero Friction contain perfumes, colorants, or preservatives?

   No. It is free from perfumes, colorants, and preservatives — simple, effective, and without unnecessary additives.

3. Is it dermatologically tested?

   Yes, Zero Friction is dermatologically tested and designed to be safe on the skin.

4. Is the product vegan and cruelty-free?

   Yes. Zero Friction is vegan and not tested on animals.

5. Where are the ingredients sourced from?

   The raw materials are sourced from the United States and processed in Germany.

6. Can people with allergies use it?

   Zero Friction is formulated to minimize irritation, but we always recommend a patch test if you have very sensitive skin or known allergies.

Manufacturing & Quality

1. Where is Zero Friction made?

   Zero Friction is proudly made, filled, and packaged in Germany with strict quality standards.

2. What makes Zero Friction different from other anti-chafing creams?

   Unlike many alternatives, Zero Friction is made with only the purest raw materials, without added perfumes, colors, or preservatives. It provides strong, long-lasting protection while feeling silky and light on the skin.

3. How long does one tube/jar last?

   That depends on usage, but thanks to its high yield, a small amount goes a long way. Most customers find that one container lasts several weeks to months.

4. Does the product expire? If so, what is the shelf life?

   Yes. Like any skincare product, Zero Friction has a best-before date, usually 12–24 months after opening. Please check the packaging for details.

Ordering & Shipping

1. Where can I buy Zero Friction in South Africa?

   Zero Friction is only available through our official South African online shop.

2. Do you ship internationally?

   We ship within Germany, Austria and Switzerland.

3. How long does delivery take?

   Within South Africa, delivery usually takes 2–5 business days.

4. What payment methods are accepted?

   We accept major credit/debit cards, EFT (electronic funds transfer), and secure online payment options.

5. What is your return or refund policy?

   If you change your mind, you can return unopened products within 14 days for a refund. Please see our full return policy on the website.

Now That the Friction’s Gone…

👉 Shop Now and experience the magic of Zero Friction for yourself.

Still unsure about something? Send us a message! We’re happy to help.